Air Serv could not function without its dedicated team of over 75 staff. Each and every member of the Air Serv team contributes to the efficiency and reliability so valued by our clients and partners.
Young graduated from Otterbein University with a degree in economics. Following a stint in the U.S. Air Force, he began a seventeen year career with Pan American World Airways, including three years on a Technical Assistance Program in Kinshasa, Zaire (now the Democratic Republic of the Congo). From 1997 to 2002, he managed the largest operation in the DRC for a cellular phone company setting up and managing cell phone networks throughout Africa. Upon retiring, his next and most challenging endeavor was fine tuning his golf game. However, in 2009 Air Serv recruited Bill for a series of U.S. office and African assignments. He's currently Managing Director of Air Serv Limited.
Godfrey Kitagenda joined Air Serv in 2005 as Operations Manager, during which time he was responsible for establishing flights into new areas of operation as well as creating and maintaining business relations. Throughout his career with Air Serv, he has served as Facilities Manager and Director of Facilities respectively, before being named Accountable Manager in 2016. Prior to Air Serv, Godfrey gained experience as a Flight Bookings Officer and Operations Manager with Mission Aviation Fellowship. He holds a Bachelor’s of Business Administration (Honors) from Makerere University, and a Diploma in Business Management of Kenya Institute of Management.
Paul Muketo joined Air Serv in 2011 as aircraft maintenance Engineer, after having served at Turbo Prop Service Center as a certifying inspector. With a diverse background in fixed wing turboprop maintenance spanning sixteen years, Paul has diligently served as Certifying Inspector, Line Maintenance Manager, and Director of Maintenance. He holds an FAA A&P Certification, and Uganda CAA AMEL Certification MM2204.
As a graduate of Cambridge Tutorial College International, United Kingdom, Robina Nalumu obtained her Diploma of Human Resources Management in 2001. Having joined Air Serv in 1999, she spent four years as Office Manager of the Entebbe office before deploying on her first field assignment to the Democratic Republic of the Congo (DRC) as Base Manager. She subsequently served as Base Manager in the Republic of Chad, managed flight operations in Banda Aceh, and acted as Flight Operations Manager in Afghanistan. In 2009, Robina took a year off, returning to DRC as Base Manager in Kinshasa for King Air Services. Upon her return to Air Serv in 2010, she was named Director of Marketing and Client Care.
Jennifer joined the aviation industry in 1998 as a reservations & sales agent with a Ugandan company doing scheduled domestic flights within Uganda and the region. She first came to Air Serv in 2004 as a Logistician for the Goma base in the Democratic Republic of the Congo (DRC). Acting as liaison, she managed operations and was responsible for coordinating flights and transportation logistics. Following her time in DRC, Jennifer served as the Base Manager for the Air Serv base in Juba, South Sudan during the electoral sensitization process. She has since held several positions with Air Serv, including flight dispatcher, Operations Manager, and Contracts and Administration, before being named Director of Human Resources in 2013.
With over twenty years of experience in aircraft engineering and maintenance, Silver Vollo began his aviation training in 1993. Prior to joining Air Serv in 2004, he served as Chief Inspector and Chief Engineer for Eagle Air Aviation and M&B Badichi Company, respectively. He obtained his initial Diploma of Aircraft Engineering from Ethiopian Airlines Aviation School, and currently holds qualifications on multiple aircraft and engine types. Beginning his career with Air Serv as an aircraft engineer, Silver went on to become Chief Inspector before being named as Quality Assurance Manager in 2006. As an FAA-certified engineer, he was deployed to the field for humanitarian operations and spent four years in the Democratic Republic of the Congo and Republic of Chad. Upon returning to the home office in Entebbe, he resumed his position as Quality Assurance Manager in 2010.
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Chief Finance Officer Johnson Mugulusi holds a Bachelor’s of Commerce in Accounting (Honors) from Makerere University, Uganda and Master’s of Business Administration from Oxford Brookes University, United Kingdom. With over fifteen years of international experience, he maintains a vast knowledge of risk based auditing, Value for Money auditing, International Standards on Auditing, and grant regulations. Immediately prior to joining Air Serv in 2015, he served as Team Leader for Lumos Business Consulting Ltd., Audit Manager for the Office of the Auditor General in Bermuda, and Senior Auditor with Ernst & Young, Bermuda. When he is not busy with his Air Serv duties, Johnson volunteers his time training staff of various small local Ugandan NGOs in basic financial literacy.
Air Serv Limited is rooted in the humanitarian values with which it was founded. As we continue to grow, we remain dedicated to our core mission of giving back to the community and providing services to the humanitarian sector. Air Serv Limited resources and revenue are cycled directly back into programs and services in an effort to reduce costs to our humanitarian partners and give back to the community. To learn more about how to support Air Serv’s international humanitarian programs, please visit www.airserv.org
Above all else, Air Serv remains committed to safety on all levels from ground to air. In addition to orientation and ground school classes, every member of our staff completes required training through Air Serv University which provides online learning and professional development to increase understanding of safety and operations within the aviation industry. All pilots and engineers also complete International Civil Aviation Organization (ICAO)-required safety training programs in addition to their basic training.
Air Serv Limited is proud to be part of the Flight Safety Foundation, which runs the Basic Aviation Risk Standard (BARS) program. All manufacturer required and recommended inspections are completed onsite by our FAA and CAA licensed engineers, and governed by our complete CAA approved maintenance manuals as well as manufacturer's maintenance quidelines. In addition to standard internal audits, Air Serv Limited submits to annual safety audits conducted by the Civil Aviation Authority, the United Nations World Food Program, and Buena Veritas.
The use of light aircraft in emergencies has been common in Africa, especially in humanitarian response efforts over the last several decades. Smaller, high performance “bush aircraft” provide access and sustainability for thousands of relief workers, government officials, media, and development personnel wherever war and terrain isolate people in need of assistance. They have also provided urgent airlift capability where short, unimproved, or unpaved airstrips restrict large transport aircraft.
Air Serv Limited currently operates a fleet of five Cessna Caravans, all of which are wholly owned by nonprofit organization Air Serv International. As a flexible aircraft, lightweight and adaptable to various environments, the Caravan is an ideal solution to meet the requirements of Air Serv Programs.
In addition to our wholly owned aircraft, Air Serv has the ability to source and operate a variety of aircraft from heavy-lift to helicopters as client needs dictate.
Hangar One, Entebbe Old Airport
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